2/24/2023 0 Comments Zendesk aircall![]() ![]() The Phone System for Modern Business needs to sound crystal clear, as voice quality plays a key role in delivering a positive customer experience. To deliver a high-quality experience for their customers, Aircall must have the means to actively monitor voice quality of services from various providers. To facilitate automated provisioning and management of their network, Aircall sought an SBC with a RESTful management API. instagramintegrationforZendeskscreenshot1helphouseio. To accomplish this, Aircall required a session border controller that could be hosted on Amazon Web Services (AWS), and they preferred an SBC with media bypass features to reduce latency on calls. Optimize your Zendesk with Cloud-based Telephone System & Call Center Software. Each time they add a new provider through SIP, they must “standardize” traffic so that it can be properly delivered to their application. Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Create and edit dashboards in minutes without any coding or design skills Bring metrics into your Aircall dashboard from other sources like Zendesk, Intercom. To date, Aircall has entered 40+ markets, and they expect to add several more in the year ahead as their business continues to expand around the globe. ![]() To supply international customers with local numbers, Aircall works with a growing number of providers. Aircall is the cloud-based phone system of choice for modern brands. ![]() It provides rich analytics, plus monitoring & whispering capabilities – which aid employee training by facilitating the ability to listen-in and coach teammates during live calls.Īircall also offers a number of Computer Telephony Integration ( CTI) features that offer the ability to customize workflows and improve team productivity, especially for Sales and Support teams. Aircall’s solution is currently deployed by more than 50,000 users around the globe.Īircall offers all of the sought-after call-center features, including parallel calls, unlimited concurrent calls, call recording, time-based routing, call queuing, callback requests, and many others. They proudly call it, “The Phone System for Modern Business.”īased on cloud infrastructure and offering a WebRTC client interface, Aircall keeps conversations well-informed by integrating their voice services with popular CRM tools such as Salesforce, HubSpot, Zendesk, and others. If the call was already logged by the phone provider (ex: Aircall). Headquartered in Paris and New York City, Aircall is a cloud-based phone system offering an innovative contact-center-as-a-service (CCaaS) solution. The Aircall-Zendesk integration has a lot to offer by centralizing all your phone operations into one user interface. Find your Zendesk contacts and account that are related to your calls, and make them. ![]()
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